Politique de remboursement
Your 60-Day Happy Hair Promise
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60-Day Happy Hair Guarantee
We want you to love your hair. Give Quism a fair try, and if it isn't working for you, we'll make it right.
How it works
- Try it. You have 60 days from the day your order is delivered. Opened and used products are fine.
- We'd love to help first. Get a free hair consultation with a Quism founder. Book your free founder consultation, or email support@quismhairhealth.com with your order number and a few words about your hair and we'll set it up. A small change to your routine or a different product can make all the difference. The consultation is optional and never required for a refund.
- Still not happy? Just tell us and we'll refund the full price you paid for the product. There's nothing to send back. Keep it or pass it to a friend, and we'll still refund you.
The details
- Refunds cover the price you paid for the products, after any discounts. Original shipping charges are not refunded.
- Refunds go back to your original payment method within 5 to 7 business days of approval. Your bank may take a few extra days.
- Bundles and sets are refunded as a whole, at the bundle price you paid.
- The guarantee is one per customer and covers retail orders placed on quismhairhealth.com. Wholesale, salon and backbar orders, products bought from other retailers, and free or gifted products are not included.
- If you paid with a gift card, that part of your refund goes back to a gift card.
Damaged or wrong item?
Email us at support@quismhairhealth.com within 30 days of delivery with a photo. We'll send a replacement or a full refund, including shipping.
This guarantee is in addition to your rights under consumer protection law.